Vineland Customer Appreciates The Extra Mile

by D Nardone (Vineland, NJ) on July 9, 2011
Department: Service

My name is D. Nardone. I am a customer of yours for I bought a Mercury Mariner last year from you. Recently I had a problem with the transmission not going into gear correctly and I called down to your service shop and spoke with Pete Peters. Knowing I had a problem not only with the car, but I was getting ready to go out of stare with my car, and would need it, he immediately told me to bring in the car so he could see it. Since I am from Vineland, I made necessary arrangements in changing me schedule so I could have the car looked at immediately.

                  Pete took unbelievable care of me and my wife. He came over and explained to us what the problem was and the way he felt things should be handled. His care for us was genuine and I felt like I was being handled like I was a family member, His attitude was one of we were his top priority and he would not rest until our problem was solved. He gave me the options that were available to us at that time and gave us the chance to take the necessary steps into solving whatever we needed for that weekend to make our trip satisfying. 

I am just saying "Thank You" for having such good employees who work for you. It just goes to show that your business cares for the people who shop there. I am proud to say I bought my car from you and will pass on the good word to anyone who is looking for a car. 

Once again, Thanks. I do appreciate Gentilini Ford and Pete Peters

You Both need to be commended.

D. Nardone

Vineland New Jersey

Our reply

Mr. Nardone,

                 I can't  begin to tell you how much we appreciate your business and your appreciation for our care here. We work hard to  take care of our customers the best we can. The thought of not having your vehicle the weekend of a trip was probable terrible so we certainly did all we could so you and your wife could enjoy your trip. Thank you for the compliment and again for your business. We look forward to seeing you soon. 


Pete Peters

Certified Service Manenger

Vineland New Jersey


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