Of all the car dealerships that I've ever done business with, this is the first time that I've felt compelled to personally write to one.  That being said, the following is a somewhat lengthy overview of our purchase experience at your dealership.

        Our overall experience with the Gentilini Ford dealershipcan only be graded as A++.  Both my wife and I are extremely pleased with the way in which we were treated by your sales staff, specifically, Frank Olivier Jr.  This is especially true because we weren't the easiest of people to deal with.  We would change our minds, then change back again, we were sure, then not so sure, over and over, etc.   It would've tried the patience of a saint.  Through it all he stayed patient and courteous with us.  Frank had kept in touch, both by phone and e-mail and through his persistence and hard work found a car that we truly felt comfortable to purchase.  At no time did we feel that he was being too pushy or overbearing.  Believe me it wasn't easy for him....the first car (orange Mustang), though very nice, was too expensive for the budget that we set for ourselves.  The other Mustangs on the lot were not much of a consideration to us either due to color, or trim, etc. The second car he found for us was in Delaware .  After spending several hours pricing this car out with him and Justin Candeloro ( who was very helpful as well) we told them that we would think about it, but were still undecided.   He called a couple of days later and after he told us that there was an "add on" dealer package on that vehicle we seriously considered about not purchasing until the 2008's arrived.  Frank kept at us though!  He called again and told us about another (3rd ) car he was bringing to the dealership, this one a little closer to what we wanted.  We figured we'll go and take a look when it arrived, but were pretty much ready to throw in the towel (though he did not know that yet) until the 2008's arrived.  As (bad) luck would have it, this car was damaged in an accident while being transported to your dealership.  Frank called once again and said he had good news and bad news, the bad news was about the car crash (thankfully no one was hurt), the good news was that he found yet another car (4th car).  This car,  was set up almost exactly as a car that we would've special ordered.   As a result, this was the car that we ultimately purchased!

        I suppose anyone could say that he did what a lot of other salesman would've done; well, maybe, maybe not.  What I can't convey in written words is the way in which he presented himself to us as an honest sincere person whom we felt very comfortable dealing with.  He really went the extra mile and because of that he "won" our business.  I can see now why both he, and your dealership, had come so highly recommended to us by our friends and family.  I look forward to doing business with the Gentilini Family Ford Dealership now, and in the future, and will highly recommend it (and Frank Jr.) to everyone I know who is interested in buying a Ford product.  Thank you for a great product and great purchase experience.

Sincerely,

M and S DeVico

I am extremely pleased with the way in which I was treated by your sales staff, specifically, Frank Olivier Jr.  This is especially true because I didn't have the easiest of requests.  I live in Sweden and wanted a Ford Mustang but could not attain one without spending a fortune or purchasing a used one and having it shipped home. I contacted Frank first by e-mail and then by phone. He gave me a great price and was willing to hold the car for me until I could take a flight to see him and sign all the necessary paperwork. When I arrived at the Gentilini Ford dealership he had all of the paperwork ready and was able to receive my payment via wire transfer. He kept my Mustang under lock and key until the shipping company arrived ,a few weeks later, to pick up my car for shipment. The whole process took a number of months. It would've tried the patience of a saint.  Through it all he stayed patient and courteous with me.  Frank had kept in touch, both by phone and e-mail and through his persistence and hard work, I truly felt comfortable with my purchase.  At no time did I feel that he was being too pushy or overbearing.
        I suppose anyone could say that he did what a lot of other salesman would've done; well, maybe, maybe not.  What I can't convey in written words is the way in which he presented himself to me as an honest sincere person whom I felt very comfortable dealing with.  He really went the extra mile and because of that he "won" my business.  I can see now why this dealership has stayed in business for 53 years. I look forward to doing business with the Gentilini Family Ford Dealership now, and in the future, and will highly recommend it (and Frank Jr.) to everyone I know who is interested in buying a Ford product that they can not get here in Sweden.  Thank you for a great product and great purchase experience.

Sincerely,

D Kozlov

Frank,

I would like to thank you for making the purchase of my 2010 Escape simple and easy. From the time I inquired about a vehicle and what options I wanted in it, to when I arrived to pick the vehicle up, everything was ready and waiting to be signed so the transaction was quick, understandable and easy. This is my third vehicle I have purchased from you in four years and you handled every purchase the same way, with ease, no pressure and your friendly atmosphere.

Thanks again Frank

Tom B

Three years ago I bought my first vehicle from Gentillini Ford. An 07 Ford F-150 Supercrew. I loved the way Frank Olivier Jr. took care of putting the deal together and followed up to make sure I was happy with my purchase. Never have I enjoyed the process of buying a car like I have with Frank. I've bought a new car about every three years since 1975. I'm now a solid Gentillini customer.  I tell people all the time to give Frank a call, you won't be disappointed. That's why I sent my friend Tom Lippincott to Frank. He bought a 2010 Supercrew. Now I'm the proud and happy owner of a Lincoln MKX that I bought from Frank. It's a GREAT car and Frank is a GREAT asset to your dealership. If Gentillini Ford's other sales people are half as good as Frank, your dealership will continue to set the bar in South Jersey. I'm a Captain at the Cape May Lewes Ferry. I know customer service is the key to survival. We all know in this day and age we need to let people know where to get a good deal and be treated when the respect you deserve. Keep up the good work, see ya in three years. Do me a favor tell Frank I'm thinking 2013 Vette. 

Respectfully,
D. Macomber

Regarding: 2010 Ford F-150

Gentilini Ford Family,

I would like to let you know that this was my third vehicle I purchased from your dealership within the last three years and each time I had a wonderful experience.

There are several reasons I have purchased all three vehicles from Gentilini Ford. The first reason is your sales staff, Frank Olivier Jr has helped me purchase all three. I feel he is knowledgeable and goes out of his way to get the vehicle you want. He is also pleasant and is not pushy and makes me feel very comfortable. I like the fact that you as a company appreciate the importance of making a deal with a person we know and trust, and for me that's Frank Olivier Jr.

Your entire staff is very professional and does a great job and this makes the deal go smoothly. I feel after the purchase is made we are not forgotten. Frank calls to double check and makes sure that we are pleased with the vehicle and checks to see if we have any questions or problems.

I would just like to let you know that I have been pleased with the staff and service of Gentilini Ford and I know you will keep up the good work!

Thank you,

P. Newton Jr.

To the Gentilini Ford Family-

In late December 2009, my husband Eric and I decided to upgrade my 2005 Ford Five Hundred. I wanted a car that was different from what I was driving so we went to other dealers to find "the one". We spent hours going from dealership to dealership. We looked at Hyundai, Chevy, Volkswagen, etc... Not to say they were not nice, but they were not 'it'. I had had about enough and said I was done looking and I would stick with what I had. The next day Eric did some research on his own and found something I might like. He suggested we go back to Gentilini Ford and try the Fusion. It was in our price range and had the options that I wanted. I was not really thrilled, but gave in for this one last look. I am so glad that I gave in.

Frank Olivier had spoke to my husband earlier in the day. He knew I was at the end of my rope and had little patience left for car shopping. When I met Frank, he was very friendly and even better- prepared. Being the coldest day of the year, Frank had the Fusion warmed up and ready for the test drive. Frank asked me questions of what features I was most interested in and thoroughly explained them to me. One of the most important features I was curious about was the Sync technology. Frank explained how it all worked and how I could use it to help me in day to day situations. I was almost sold. Now it was time to find out what the cost would be.

Frank and I went through the negotiation process very smoothly. He was not pushy or over anxious. Frank was even able to find a bank that would reduce my interest rate to get me into a payment that I was comfortable with. We were able to make the deal that day. Frank assured me if I had any questions regarding the Fusion or Sync technology to give him a call.

I was extremely satisfied with my car buying experience at Gentilini Ford. Frank Olivier is very friendly, knowledgeable, and most understanding of how stressful car buying can be. He chose to walk us through the process rather than push. That makes a great salesman.

Thank you Frank!

Yours Truly-

K. Raymond
Proud owner of a 2010 Ford Fusion

Frank I have to say you are one of the most courteous and professional sales persons I have ever met.   You went way over and above your duty to treat me with service and respect.  You brought the trucks to my location to view.  You took my trade to be inspected.  You brought my paperwork to my location.  It was in home shopping.  I didn't have to visit the dealership.  Beyond that you handled my bed liner being installed.  You were even available on you cell phone on a Sunday when I had a flat tire.  The after the sale service you have provided it is will make me a lifelong customer.   For all of the above I can't thank you enough.   God bless you and your family.  Thank you.

 G. Montana

Dear Frank,

Just wanted to drop you a line and say thanks for all your hard work in finding the right truck for Hughes Arvidson, Inc.

You will recall, I asked you to find an F-250 with low mileage for a tow vehicle, but would not need it for a few months. You stayed in touch with us and when we told you we were ready, you found exactly the truck we were looking for.

After a short time we discovered that the truck did not actually suit our needs. I approached you to discuss the situation; to my surprise you said we have two options. 1. Return the truck for a full refund or 2. We will find another truck for you, and you can use the first truck until we find a new one.

Wow!!

In the end, we elected to get another truck. We are extremely happy with the truck! it fits our needs perfectly.

Frank, having been in sales for more than 40 years, I can tell you that you are the definition of a professional salesman.

Thanks again!!

Richard A Foster

President

Hughes Arvidson, Inc

PS: We will be purchasing all of our company vehicles through you.