Great people their very helpful and not pushy at all .

Dear Mr. Candeloro

During a recent on-line search for a specifically equipped 2011, F150 , FX2, I was fortunate to have Frank Olivier respond to my inquiry. Prior to encountering Mr. Olivier, a long line of dealerships informed me that my chances of finding a vehicle, such as the one which I was describing; would be like “ finding a needle in a haystack “.

   Not only was Frank optimistic about locating my “ dream “ truck; he was able to locate it, and then travel to Maryland and drive it back to New Jersey for me to see. Frank adjusted his schedule for my convenience and spent hours with me, explaining the vast array of options, features and advantages of what would be my new truck.

   During our conversation, Mr. Olivier displayed a very high degree of familiarity with this vehicle and it’s systems and never faltered while answering my barrage of questions. When it came time to negotiate the purchase, Frank went the extra mile, in order to create an attractive  package for me

   In closing I must say, that it is because of Mr. Olivier’s disarming and knowledgeable presentation, coupled with the aforementioned efforts, that I decided to purchase my new FX 2 from Gentelini Motors. It is because of his outstanding customer service, both before and after the sale, that I and my family will now consider Gentelini Motors first, for of our next automotive purchases

The purchase of our new Taurus SEL was our first experience with Gentilini Ford and was very pleasant indeed. Frank Olivier was the most outstanding salesperson we have dealt with in many, many years. Kudos must also go to Marissa Lamanteer, Sync Specialist, for her system knowledge and patience in guiding us thru the Sync maze. We will certainly recommend Gentilini Ford to anyone considering a vehicle purchase.

 D.Birth

Ocean Ciry New Jersey

Ford Fan

After visiting numerous dealerships and meeting many sales people I really  wanted to write and commend Frank Oliver for his excellent customer service. He was so knowledgeable about the different vehicles. He showed us all the bells and whistles before the test ride. Frank provided us with all the information we needed to make a decision and in no way did he ever make us feel pressured. What a great experience we had at Gentilini Ford. Even though it is twenty miles from us it was well worth the ride.

Sincerely, Sharon Henry

Let me start of by saying I am not a huge fan of sales people.  Now with that said Frank Olivier is not a typical sales person.  Frank took the time to listen to me and understand what I needed.  He did not try to sell me anything rather he tried to find a vehicle that fit what I was looking for within my budget.  I want to thank you for your honesty, friendliness, answering all of my questions and for helping me find my Ford Escape I love it.

 E. Monaco

Heislerville New Jersey

Frank made our buying experience painless and a pleasure. Thank you!

                              K & P Trench

                              Northfeild New Jersey

                              Ford Fan

We wanted to get  another truck, the same as what we had with the exception of we wanted leather and heated seats. Frank was wonderful  and so helpful. Our last Salesman at Chapman was pushy and rude! Frank was sincere, honest, very helpful and went beyond his call of duty!

S. Stilts

Ocean City New Jersey

Ford Truck Fan

Frank was very patient and knowledgable.   His tireless efforts to locate the car I wanted made the difference between buying a FORD or a Honda.  The Mustang GT is an amazing vehicle Frank helped me make the right choice.

                                BUY AMERICAN!

Frank,

Thanks for doing that deal on my new Chevy Silverado 1500 so quickly. I love doing business with you. I love the truck! It's just what I was looking for.

I would like to thank Gentilini Ford and thier entire staff for thier patience with this challenging transaction which is still kind of in process. Due to a really difficult time in our life it was important for us to get this truck and it wasnt easy and required alot of patience and trust on the side of the dealer. We got that and then some, thanks especially to Frank for finding that perfect vehicle for our family and thanks to Gentilini for allowing him to hold it until we could sort out the difficult paper work delays.

Thanks again,

J. Berg

Pocono Lake PA

October 19, 2010

Dr. Mr. Gentilini:

I write to inform you of my recent experience with your salesman, Frank Olivier, Jr., while purchasing my new 2010 Ford, F-150, FX2, a few weeks ago. When I first telephoned Frank to inform him that I wanted to trade in my 2007 Ford, F-150, which I also purchased from Gentilini Ford, and buy a new Ford, F-150, Frank not only remembered me, but treated me like an old friend. He asked how I was and he asked about my now 18 year old son. I liked that.

Frank was truly interested in helping me get the vehicle I wanted, rather than trying to sell me a vehicle I did not want. And, I admit, I am not easy to please. I wanted nothing less than a 2010 Ford, F-150, FX@, blackexterior with black leather interior. Nothing less!

Over several weeks of telephone calls back and forth, Frank searched and searched for the vehicle I wanted. He searched New Jersey, Pennsylvania, Delaware, and Maryland for my "Black with Black Leather Interior Ford, F-150." In fact, Frank even called me on a Friday, his day off, to inform me that one of the deals in the making had fallen through. To me, that is effort above and beyond the call of duty.

Frank Olivier, Jr., is a keeper. Everything he said to me during our dealings turned out to be true. While helping me Frank seemed to understand that to me my purchase of a new truck was not just another "deal for him and Gentilini Ford" rather for me, it was a $30,000.00+ purchase that I was going to be driving for the next 3 years and that I wanted what I wanted; A black Ford, F-150, with black leather interior and nothing else.

Your salesman, Frank Olivier, Jr., is your representative to your customers. He is your public image. A good one. I believe that this is my 3rd or 4th vehicle that I purchased from Gentilini Ford over the past years, and the only reason I drive one hour from Glassboro to Woodbine, passing by at least 3 other Ford dealers, to buy at Gentilini Ford is the way in which I am treated by all there. There is no high pressure. No gimmicks. No false promises: Just personal service and accommodation. And I plan on going back in a year or two with my son to buy him his next Ford, and get him started as a Gentilini Ford Customer.

After I purchased my new Ford, F-150, FX2, black exterior and black leather interior, Frank took the time to explain the new SYNC technology and go over the entire vehicle with me to show me how everything worked. I really appreciated that. A few days later, Frank again called me to ask me if I was enjoying my new vehicle. Yet another sign of Frank's good work.

I want to thank Frank Olivier, Jr., for all his help, time and effort in finding me the Ford I wanted. Frank is a real asset to Gentilini Ford and the community he serves. His hard work, honesty and integrity go a long way in keeping customer loyalty. And, by the way, I love my new Ford!

Sincerely,

JT. Margrabia

Best salesman i ever dealt with goes above and beyond to make the customer happy.

Enter your review here    Service issues with my 2000 Crown Vic brought me to Gentilini first and after a great experience with the service department I met Mike Gentilini. I explained to Mike that my wife and I will be moving to the area to retire and would like to establish a relationship with the dealership to satisfy our vehicle needs. Mike introduced us to Frank Olivier Jr. and assured us that he would work with us whenever we needed help in that regard. We immediately put him to the test and he worked relentlessly until we decided on replacing the Crown Vic with a new Fusion,the deal was great and the bond with Gentilini Ford was made. A few weeks after we brought our son in and he too bought a new Fusion. Lastly this past Saturday I took delivery on a new Ranger Sport , as a loyal Ford product family we couldn't be happier with our new friends at Gentilini Ford.

T. Bedle

Spotswood NJ

Ford Fan

Excellent as usual.

Frank was very helpful with the pruchase of my 2010 Mustang earlier this year. He found the color and package that I wanted, got quick delivery, and answered any questions that I had.

Dear Frank my son and I would like to take the opportunity to send you our special thanks for making our car shopping experience fun. we set out that Saturday to go looking not buying, but the way you made us feel so comfortable and so professional in the way you took all the extra time to point out every little detail about the vehicle we were interested in, we had our minds made up before we left to go to two other dealers ,and after going to two other dealers we were 199% sure we were coming back to you again thank you very much it was a great!! Experience dealing with you and I will highly recommend you to any person that tells me they are looking for a vehicle.

Yours truly,

M. Couch 

Frank,

Thank you so much for helping Scott plan such a huge Christmas surprise! I understand that you went above and beyond in your search for my truck. You guys made my holiday, not just because of the truck, but because you truely pulled one over on me-hard to do!

Thanks again for everything!

All the best,

L. Leek

Frank,

I know its your job to sell people cars, but I feel you went beyond your job to get me my car from an out of state location. I vote you salesman of the year!

Thanks,

B. Finley

Love My Car!

Thank you, Gentilini Ford, for asking us to trade in our car. Believe it or not this is the first time I bought a car since 1976 that I have been pleased with the salesman. Frank Olivier Jr made this an enjoyable purchase. When we came in for our first complementary oil change, I was surprised at how quickly it went. The atmosphere really is one of family (Now I believe your commercials). I enjoy my Ford Escape and you have been so kind. Thank you, for the first time in years it was a pleasure to buy a car!

Sincerely,

L. Brown 

Of all the car dealerships that I've ever done business with, this is the first time that I've felt compelled to personally write to one.  That being said, the following is a somewhat lengthy overview of our purchase experience at your dealership.

        Our overall experience with the Gentilini Ford dealershipcan only be graded as A++.  Both my wife and I are extremely pleased with the way in which we were treated by your sales staff, specifically, Frank Olivier Jr.  This is especially true because we weren't the easiest of people to deal with.  We would change our minds, then change back again, we were sure, then not so sure, over and over, etc.   It would've tried the patience of a saint.  Through it all he stayed patient and courteous with us.  Frank had kept in touch, both by phone and e-mail and through his persistence and hard work found a car that we truly felt comfortable to purchase.  At no time did we feel that he was being too pushy or overbearing.  Believe me it wasn't easy for him....the first car (orange Mustang), though very nice, was too expensive for the budget that we set for ourselves.  The other Mustangs on the lot were not much of a consideration to us either due to color, or trim, etc. The second car he found for us was in Delaware .  After spending several hours pricing this car out with him and Justin Candeloro ( who was very helpful as well) we told them that we would think about it, but were still undecided.   He called a couple of days later and after he told us that there was an "add on" dealer package on that vehicle we seriously considered about not purchasing until the 2008's arrived.  Frank kept at us though!  He called again and told us about another (3rd ) car he was bringing to the dealership, this one a little closer to what we wanted.  We figured we'll go and take a look when it arrived, but were pretty much ready to throw in the towel (though he did not know that yet) until the 2008's arrived.  As (bad) luck would have it, this car was damaged in an accident while being transported to your dealership.  Frank called once again and said he had good news and bad news, the bad news was about the car crash (thankfully no one was hurt), the good news was that he found yet another car (4th car).  This car,  was set up almost exactly as a car that we would've special ordered.   As a result, this was the car that we ultimately purchased!

        I suppose anyone could say that he did what a lot of other salesman would've done; well, maybe, maybe not.  What I can't convey in written words is the way in which he presented himself to us as an honest sincere person whom we felt very comfortable dealing with.  He really went the extra mile and because of that he "won" our business.  I can see now why both he, and your dealership, had come so highly recommended to us by our friends and family.  I look forward to doing business with the Gentilini Family Ford Dealership now, and in the future, and will highly recommend it (and Frank Jr.) to everyone I know who is interested in buying a Ford product.  Thank you for a great product and great purchase experience.

Sincerely,

M and S DeVico