I encountered a rubbing noise while driving my F-150 & called to make an appointment with service to look into it when all of a sudden it sounded like something broke & I had to call for a tow. The dealership immediately sent out a rollback to pick up my truck & myself & transport us to the dealership. Upon arrival Buddy hooked me up with a loaner car & did the paperwork to fix my truck. The next day Buddy called me to tell me what was wrong & how long it would take for them to fix it. Two days after that Buddy called to tell me my truck was ready. I returned the loaner & picked up my truck & I was very pleased with the way I was treated & the services Gentillini provides.