This week I got new tires, an alignment, and an oil change on my wife's Toyota Avalon.  The job was done at the price I was quoted by Keith; took slightly longer due to a broken machine which takes the tires off (Keith told me the machine broke that morning and gave me a heads up that it could take longer).  The car seems to be riding very well.

The week before I had Barry as a service coordinator for my Ford Explorer and again I had a positve experience in getting new front brakes, new battery, oil change, and the emergency brake handle fixed.  I've been a service customer for 10 years now since I moved into the area and am very satisfied with both the responsiveness of the service coordinators and work quality.