Of all the car dealerships that I've ever done business with, this is the first time that I've felt compelled to personally write to one.  That being said, the following is a somewhat lengthy overview of our purchase experience at your dealership.

        Our overall experience with the Gentilini Ford dealershipcan only be graded as A++.  Both my wife and I are extremely pleased with the way in which we were treated by your sales staff, specifically, Frank Olivier Jr.  This is especially true because we weren't the easiest of people to deal with.  We would change our minds, then change back again, we were sure, then not so sure, over and over, etc.   It would've tried the patience of a saint.  Through it all he stayed patient and courteous with us.  Frank had kept in touch, both by phone and e-mail and through his persistence and hard work found a car that we truly felt comfortable to purchase.  At no time did we feel that he was being too pushy or overbearing.  Believe me it wasn't easy for him....the first car (orange Mustang), though very nice, was too expensive for the budget that we set for ourselves.  The other Mustangs on the lot were not much of a consideration to us either due to color, or trim, etc. The second car he found for us was in Delaware .  After spending several hours pricing this car out with him and Justin Candeloro ( who was very helpful as well) we told them that we would think about it, but were still undecided.   He called a couple of days later and after he told us that there was an "add on" dealer package on that vehicle we seriously considered about not purchasing until the 2008's arrived.  Frank kept at us though!  He called again and told us about another (3rd ) car he was bringing to the dealership, this one a little closer to what we wanted.  We figured we'll go and take a look when it arrived, but were pretty much ready to throw in the towel (though he did not know that yet) until the 2008's arrived.  As (bad) luck would have it, this car was damaged in an accident while being transported to your dealership.  Frank called once again and said he had good news and bad news, the bad news was about the car crash (thankfully no one was hurt), the good news was that he found yet another car (4th car).  This car,  was set up almost exactly as a car that we would've special ordered.   As a result, this was the car that we ultimately purchased!

        I suppose anyone could say that he did what a lot of other salesman would've done; well, maybe, maybe not.  What I can't convey in written words is the way in which he presented himself to us as an honest sincere person whom we felt very comfortable dealing with.  He really went the extra mile and because of that he "won" our business.  I can see now why both he, and your dealership, had come so highly recommended to us by our friends and family.  I look forward to doing business with the Gentilini Family Ford Dealership now, and in the future, and will highly recommend it (and Frank Jr.) to everyone I know who is interested in buying a Ford product.  Thank you for a great product and great purchase experience.

Sincerely,

M and S DeVico