Service Department Reviews from Richland, NJ

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Richland NJ Customer Raves About Sales and Service Excellence

by Dolores M Comparri (Richland, NJ) on March 15, 2012
Department: Service

As usual, your service was EXCELLENT.  My husband took our Mustang down for service and was completely satisfied.  He visited with our favorite salesman, Andy and caught up on news of the day.  He had a wonderful morning visiting and getting our Mustang set for the road.  We tell EVERYONE about your service...both in sales and in service and we encourage family and friends to go visit you an check out your great deals.  Thanks for being kind, considerate, respectful and most of all, an honest hardworking group of people.  We are blessed to know all of you.

Our reply

Wow, thank you for such a thorough and insightful comment! I will pass your kind words along to both departments immediately!


Richland New Jersey Car Buyer Rates Woodbine NJ Ford Service Department 5 Stars

by C Myers (Richland, NJ) on November 27, 2011
Salesperson: Mike Gavenda
Department: Service

I scheduled an oil change and multi-point inspection for my 1995 Ford Explorer on Black Friday, because it was a day I knew I had off from work. I had a lot of other tasks planned for that day as well. During the inspection, the mechanic assigned to my vehicle discovered my brake lines were in questionable condition. Having had the experience of losing my brakes unexpectedly before, I certainly didn't want to chance that happening again. The service department was able to accomodate this repair for me, and I was also offered a loaner vehicle, so I wouldn't have to wait the 4 hours needed to complete the job. I didn't have anyone I could arrange to pick me up on short notice. My having use of the loaner car was a great help. I help my Mom care for my Dad, who has advanced Alzheimer's Dementia. I am very grateful for the service department keeping my transportation safe, and for their consideration in helping me get back home instead of having to wait 4 hours. Thanks Mike and Jeff!

Our reply

Thank you so much for your feedback. It's always a pleasure to hear a great story such as yours that describes in great detail how we were able to help someone out in their time of need. Mike and Jeff are assets to us as is all of our staff; we will always be here to help out the best we can to make your service issues as stress free as possible. Thank you for making us your Richland NJ Ford Dealership of choice!


Ratings and Reviews A Bunch of Great Guys at this Ford Dealership

by A E Monfredo (Richland, NJ) on July 17, 2010
Salesperson: Lou Calliari
Department: Service

Great service and friendly too! A bunch of great guys who will treat you with the utmost of respect.


A Monfredo

Richland New Jersey Ford Customer

Our reply

Thanks You very much. We look forward to your next visit!


Lou Calliari

Certified Ford Sales Consultant

Cape May NJ


Richland NJ Ford Customer Surprised by Fair Treatment During Trying Times

by A E Monfredo (Richland, NJ) on June 13, 2010
Salesperson: Mike Gavenda
Department: Service

Treated me very fairly when I thought I had a major brake light problem when it was just a wire had shortly out.  My husband was unemployed and I was on disability at the time.

A Monfredo

Richland Nj Ford Customer


Our reply

We were happy to help. Don't give it a second thought!


Mike Gavenda

Ford Service Advisor

Cape May NJ Ford Dealership



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555 John S Penn Boulevard Woodbine, NJ 08270-2634 (609) 861-0100
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