I took my Ford Explorer in October 2011 for new tires and replacement of 2 bearings.  I was told my brakes were in the yellow category 3.  So I brought in the Explorer for new brakes pads on April 20, 2012.  I was told my brake pads were in the yellow category 6 and did not need replacing.  I was also charged the full amount for brake inspection (Mike).  None of my bonus award from the previous repairs were applied to my bill.

The service department is always very helpful.  No complaints from me.  That is way I always come back:)

I was very pleased with the service that I received when I picked up my truck. The check engine light came on and I was very nervous about driving the truck any further, so I called the service department when this happened. The gentleman that I spoke with asked me a few questions and then explained that I could dirve the vehicle but make an appointment to take it in. So that is what I did, then when I got home I decided that I just couldn't wait until Friday (the appointment date) to take it in because I knew that I wouldn't sleep not knowing if the truck was ok. So the next morning I called the service desk again and asked if there might be an opening sooner. He told me that I could take it in that same day, early am. So off I went to Gentilini Ford in Woodbine where I bought the truck. I didnt have to wait long for them to tell me that they had to replace a sensor, but did not have the part; it had to be ordered. They would call me when the part came in and it would be best if I dropped the truck off the night before so that it would be cooled when they worked on it. So that is what I did. I called them the next day to see if the truck was ready and the gentleman said that it was complete except for the paperwork, and that by the time I got there it would be ready.

The only problem is that I would like to find out how something like this could happen when the truck is only six months old. It makes me wonder if maybe I might have more serious problems later. I am concerned, but I still love my truck.

Thanks!

When ever I use the service department, I receive excellent customer service. There is never a hassle and the time frame is always met. Thanks Gentilini....  

C Ellenbart