Dear Frank,

Just wanted to drop you a line and say thanks for all your hard work in finding the right truck for Hughes Arvidson, Inc.

You will recall, I asked you to find an F-250 with low mileage for a tow vehicle, but would not need it for a few months. You stayed in touch with us and when we told you we were ready, you found exactly the truck we were looking for.

After a short time we discovered that the truck did not actually suit our needs. I approached you to discuss the situation; to my surprise you said we have two options. 1. Return the truck for a full refund or 2. We will find another truck for you, and you can use the first truck until we find a new one.

Wow!!

In the end, we elected to get another truck. We are extremely happy with the truck! it fits our needs perfectly.

Frank, having been in sales for more than 40 years, I can tell you that you are the definition of a professional salesman.

Thanks again!!

Richard A Foster

President

Hughes Arvidson, Inc

PS: We will be purchasing all of our company vehicles through you.