To the Gentilini Ford Family-

In late December 2009, my husband Eric and I decided to upgrade my 2005 Ford Five Hundred. I wanted a car that was different from what I was driving so we went to other dealers to find "the one". We spent hours going from dealership to dealership. We looked at Hyundai, Chevy, Volkswagen, etc... Not to say they were not nice, but they were not 'it'. I had had about enough and said I was done looking and I would stick with what I had. The next day Eric did some research on his own and found something I might like. He suggested we go back to Gentilini Ford and try the Fusion. It was in our price range and had the options that I wanted. I was not really thrilled, but gave in for this one last look. I am so glad that I gave in.

Frank Olivier had spoke to my husband earlier in the day. He knew I was at the end of my rope and had little patience left for car shopping. When I met Frank, he was very friendly and even better- prepared. Being the coldest day of the year, Frank had the Fusion warmed up and ready for the test drive. Frank asked me questions of what features I was most interested in and thoroughly explained them to me. One of the most important features I was curious about was the Sync technology. Frank explained how it all worked and how I could use it to help me in day to day situations. I was almost sold. Now it was time to find out what the cost would be.

Frank and I went through the negotiation process very smoothly. He was not pushy or over anxious. Frank was even able to find a bank that would reduce my interest rate to get me into a payment that I was comfortable with. We were able to make the deal that day. Frank assured me if I had any questions regarding the Fusion or Sync technology to give him a call.

I was extremely satisfied with my car buying experience at Gentilini Ford. Frank Olivier is very friendly, knowledgeable, and most understanding of how stressful car buying can be. He chose to walk us through the process rather than push. That makes a great salesman.

Thank you Frank!

Yours Truly-

K. Raymond
Proud owner of a 2010 Ford Fusion