All Sales People Should Be Like This...

by M Hutnick (Woodbine, NJ) on July 21, 2011
Salesperson: Frank Olivier
Department: Sales

Dear Mr. Candeloro

During a recent on-line search for a specifically equipped 2011, F150 , FX2, I was fortunate to have Frank Olivier respond to my inquiry. Prior to encountering Mr. Olivier, a long line of dealerships informed me that my chances of finding a vehicle, such as the one which I was describing; would be like “ finding a needle in a haystack “.

   Not only was Frank optimistic about locating my “ dream “ truck; he was able to locate it, and then travel to Maryland and drive it back to New Jersey for me to see. Frank adjusted his schedule for my convenience and spent hours with me, explaining the vast array of options, features and advantages of what would be my new truck.

   During our conversation, Mr. Olivier displayed a very high degree of familiarity with this vehicle and it’s systems and never faltered while answering my barrage of questions. When it came time to negotiate the purchase, Frank went the extra mile, in order to create an attractive  package for me

   In closing I must say, that it is because of Mr. Olivier’s disarming and knowledgeable presentation, coupled with the aforementioned efforts, that I decided to purchase my new FX 2 from Gentelini Motors. It is because of his outstanding customer service, both before and after the sale, that I and my family will now consider Gentelini Motors first, for of our next automotive purchases

Our reply

Mr. Hutnick,

                  I'm glad I was able to go above and beyond for you. I'm also glad I was able to answer all your questions and concerns. I really hope that you are enjoying your new truck. Thank you for such a great compliment, it means a lot to me. Thank you for your business and if there is absolutely anything else I can do for you give me a call. Enjoy.

Frank Oliver

Certified Sales Professional

Woodbine New Jersey


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